Terms of service.
Contact Information
In the event that incorrect information is provided, Eloise Spa & Beauty Therapy may not be held responsible for loss of correspondence.
If there is an error, or you need to update your details, please email louise@eloisespabeautytherapy.uk to have them rectified.
Lateness
If you are running late, please make contact ASAP to let me know your expected arrival time. Depending on the service booked, I will either offer a shorter service or your appointment will be cancelled.
If you are more than 15 minutes late, your appointment will be cancelled and treated as a no-show and charged 100%.
Booking Terms
A 25% deposit is required to secure your appointment. This can be paid by card at the point of booking, or I can send an invoice ahead of your appointment.
Appointments aren’t confirmed until the deposit is paid and will be cancelled and opened up to other clients if it is not paid within 48 hours of booking.
Reminders
You will be sent a confirmation email as soon as your appointment is booked, then you will also be sent a text reminder to the mobile number on my system, 48 hours before your appointment start time.
You have 24 hours to amend or cancel your appointment without charge, your deposit can be rolled over to your next appointment.
Cancellations
If you need to cancel, please contact us as soon as possible by email, text or online message.
In the event of cancellation with over 48 hours notice given, you will be refunded your deposit, less any costs incurred (admin etc).
If you cancel or re-schedule your appointment between 24-48 hours before your appointment start time, you will be charged 50% of the full appointment cost.
If you have paid a deposit, which is more than the amount, you will be refunded the difference or this amount can be applied to a future appointment. If your deposit is less than 50%, you will be invoiced for the remainder.
If you cancel or re-schedule your appointment less 24 hours before your appointment start time, or do not show up to your appointment, you will be charged 100% of the full appointment cost.
You will be invoiced for the amount owed.
No further appointments will be offered until all cancellation/no show charges are paid.
Refusal of Service
I reserve the right to refuse a booking or appointment for any reason such as, frequent cancellations, lateness, failure to follow aftercare procedures, failure to comply with the policies listed in these documents.
Change of Mind
Eloise Spa & Beauty Therapy will not issue price adjustments/refunds for change of mind (in line with the cancellation/no-show timescales). If you attend your appointment and decide you don’t want the full service agreed, you will be charged the full cost of the initially booked service.
If you do change your mind, you must let me know with at least 48 hours notice and I can amend your appointment without charge.
Complaints
If you have issue with your treatment or aftercare, please get in touch ASAP so we can put it right for you. You may be offered advice, a free check up appointment to assess the issue and work together on a resolution.
If you go to another salon, or make any other amendments without me able to see you, you will void any offer of resolution.
Consultation Forms
Prior to your appointment, you will be sent a consultation form via email. This must be filled out prior to your appointment to assess suitability for the treatment booked. Failure to complete this form may lead to your appointment being cancelled.
Card Capture Policy
Card details are held securely by the payment processing service, Stripe.Card details are not visible or accessible to the salon.
Payments will only be taken from the card on file in the event of a late cancellation or ‘no-show’ as outlined in the cancellation policy.
Treatment suitability and patch tests
Some treatments are only available to those over a certain age. We may require proof of age for this reason.
If you have a medical condition, some treatments may be unsuitable for you. You are to advise of any medical condition or ongoing medical treatment.
We are entitled to refuse treatment based on medical conditions.
All aftercare will be given. To maintain the effects of your treatment and avoid adverse reactions post treatment please follow aftercare advice given.
Patch tests must be undertaken a minimum of 48 hours prior to any treatment that requires it. This includes, LVL Lash Lift, Brow Tint & Lash Tint.
Gift vouchers
Gift vouchers are available in any monetary amount or for a specific treatment. Payment can be made with cash, bank transfer or paypal.
Vouchers can be used for full or part payment at either home salon or mobile appointments (unless specified on voucher).
Gift vouchers are valid for 12months from purchase date (unless otherwise specified). Expiry dates are non-extendable.
Vouchers are non-refundable and a cash refund will be given. Vouchers cannot be replaced if lost, stolen or destroyed.
If a voucher is for a specific treatment, it cannot be transferred for another treatment.
Vouchers cannot be used on products.
Appointments are subject to availability.
Vouchers may not used in conjunction with any special promotions or to purchase a discounted treatment.
If the appointment is cancelled within 24 hours, the amount of the treatment will be deducted from the voucher.
Eloise Spa & Beauty Therapy reserve the right to add or send these terms and conditions from time to time, where it is considerable for necessary purposes. Reasonable notice will be given where possible.
Product Sales
All products sold are brand new and for personal use only.
Refunds cannot be given due to health and safety guidelines. If there are any faults with a product, please inform us and we can report to the manufacturer.
Personalised products will require a deposit that will be advised at the time of ordering.
Products can be posted via Royal Mail or collected from the salon.
Products must be paid for in full at time of order.
Prices & Payments
Payment must be made in full either in advance of, or at the end of your treatment. Payment can be made by card, cash, bank transfer, pay-pal or gift voucher.
We may alter prices without notice but if the price of any service occurs inbetween the booking of your appointment and the date of the appointment, the previous price will be charged. Please see www.eloisespabeautytherapy.uk for the most up to date price list.
All prices are inclusive of VAT.